Resolving UPI & Cryptocurrency Payment Delays
Troubleshooting procedures for inter-bank clearing delays, finding UPI Unique Transaction References (UTR), and tracking blockchain mempool confirmations.
1. Issue: Money Deducted via UPI but Invoice Shows Unpaid
During peak banking hours, NPCI clearing switches can experience webhook delivery delays. Your bank account debits instantly, but the gateway callback to OrynCloud is queued.
Do NOT Pay a Second Time
2. How to Find Your 12-Digit UTR Number
If your invoice remains unpaid after 15 minutes, locate the 12-digit UTR Number (Unique Transaction Reference) in your banking app:
- PhonePe: Tap History → Select Transaction → Look for UTR: 4xxxxxxxxxxx.
- Google Pay (GPay): Tap Transaction History → Select Payment → Look for UPI transaction ID.
- Paytm: Tap Balance & History → Select Payment → Look for UPI Ref No.
3. Issue: Crypto Payment Sent but Awaiting Confirmations
Cryptocurrency transactions require a specified number of block confirmations before the gateway fires the completion IPN:
- USDT (TRC20): 1 - 2 block confirmations (~2 minutes).
- Solana (SOL): 32 confirmations (< 30 seconds).
- Bitcoin (BTC): 1 - 2 confirmations (10 - 30 minutes depending on mempool congestion).
4. Issue: Exchange Deducted Gas Fee (Underpayment)
If your exchange deducted a withdrawal fee, the amount received was slightly less than required. Send the remaining shortfall to the same deposit address, or submit a billing ticket with your transaction hash (TxID) to apply store credit.
5. Fast Escalation via Billing Ticket
Open a ticket at client.oryncloud.com/submitticket.php under Billing Department:
Subject: Payment Reconciliation Request - Invoice #XXXX
Invoice Number: [Your Invoice ID]
Payment Method: UPI / Cryptocurrency
Transaction Reference: [12-digit UTR or Blockchain TxID]
Timestamp: [Date & Time of Transaction]